Give City the ‘4-1-1’ on Richmond’s 3-1-1

From the Office of the Press Secretary: Mayor L. Douglas Wilder announced today the beginning of a month-long “Give Us the 4-1-1” campaign to help the City improve its new 311 Call Center to handle citizen requests for municipal services. The campaign, which will run from March 11 through mid-April, is an invitation for City residents who […]

March 13, 2008; 7:15 PM • by Hills and Heights

From the Office of the Press Secretary:

Mayor L. Douglas Wilder announced today the beginning of a month-long “Give Us the 4-1-1” campaign to help the City improve its new 311 Call Center to handle citizen requests for municipal services.

The campaign, which will run from March 11 through mid-April, is an invitation for City residents who have used the phone system and encountered problems to let the City know what those problems were so they can be corrected and the system improved.

The campaign is also an invitation for residents who have not used the system to try it and let the City know what needs to be addressed in their neighborhoods. Residents can dial 311 to report potholes, downed trees, utility issues, request social services, and other City matters.

“Now is the perfect time for a campaign of citizen feedback,” the Mayor said. “The 311 Call Center has been up and running for just over 60 days. It was officially launched January 2 and we intend to step back and see where it works and where it does not.”

“There are bugs to be worked out in the system and feedback from residents will help us improve the system and make it more efficient.”

Residents can use a special email address (311comments@RichmondGov.com) or call 311 and let the operator know they have feedback about the system.

The City plans to analyze the feedback and integrate it into the system by this summer.