Magnuson Grand sued for “bait and switch”
NBC12 reports that Virginia Attorney General Mark Herring has filed suit against the Richmond Magnuson Grand Hotel on West Broad Street, alleging the hotel forced travelers to pay a higher room rate than was confirmed in advance, and demanding restitution. The hotel manager denies knowledge of any such actions. The hotel was previously Crown Plaza brand […]
NBC12 reports that Virginia Attorney General Mark Herring has filed suit against the Richmond Magnuson Grand Hotel on West Broad Street, alleging the hotel forced travelers to pay a higher room rate than was confirmed in advance, and demanding restitution. The hotel manager denies knowledge of any such actions.
The hotel was previously Crown Plaza brand lodging; recent TripAdvisor reviews reveal a number of guest complaints about faulty temperature control, mis-representation of amenities, and conflicts with the management. It ranks #72 out of 83 Richmond hotels on Trip Advisor.
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