Use your phone to fix the city
The City of Richmond has launched a month-long “Give Us the 4-1-1” campaign to help improve its new 311 call center to handle citizen requests for services. The campaign runs through mid-April. Residents who have used the city’s 311 call center are encouraged to provide the city with feedback on the phone system. And all Richmond […]
The City of Richmond has launched a month-long “Give Us the 4-1-1” campaign to help improve its new 311 call center to handle citizen requests for services.
The campaign runs through mid-April. Residents who have used the city’s 311 call center are encouraged to provide the city with feedback on the phone system. And all Richmond residents are encouraged to take advantage of the new system to let the city know about issues that need to be addressed in their neighborhoods.
Simply dial 311 to report potholes, downed trees, utility issues, request social services, and other City matters.
“Now is the perfect time for a campaign of citizen feedback,” the Mayor said. “The 311 Call Center has been up and running for just over 60 days. It was officially launched January 2 and we intend to step back and see where it works and where it does not.”
“There are bugs to be worked out in the system and feedback from residents will help us improve the system and make it more efficient.”
Residents can use a special email address (311comments@RichmondGov.com) or call 311 and let the operator know they have feedback about the system.
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