Service is the stumbling block.
Every now and then you read a restaurant review and you know that you’re not the target audience. That moment came to me while reading this Style Weekly review of Graffiato and encountered these two bits, “cauliflower ($7)” and “brussels sprouts ($8)”. The review does go on to praise the cauliflower and sprouts but it found the service definitely lacking. (Full Review)
My issues are 89 percent service and ambiance. The staff members are green, smiling and eager, but lacking menu and institutional knowledge. And there are too many of them. At least five people attend to my table, taking orders, swooping in with food and clearing plates. One confused-looking soul tries to take my plate while I’m eating from it.